Online Sports Retailer Selects eGain Knowledge Hub to Deliver

A fast-growing online sports retailer selected eGain Knowledge Hub™ to provide consistent customer service through seasonal and gig agents, even during the

Online Sports Retailer Selects eGain Knowledge Hub to Deliver

eGain Corporation (NASDAQ: EGAN) announced today that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact center agents. The company’s contact center workforce includes seasonal and gig agents, who are not as familiar with their offerings as experienced, in-house agents.

The retailer selected the eGain Knowledge Hub due to its rich functionality and out-of-the-box integration with their Genesys contact center infrastructure. Customer service agents in US and UK-based contact centers will use eGain Knowledge to answer questions and resolve issues pertaining to merchandise, order status, returns, payment, and assurance programs.

“We look forward to helping this modern retailer’s customer service team deliver rave experiences, using our top-rated knowledge hub,” said Ashu Roy, eGain CEO. With its AI infused software platform pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.

Through its selection of the eGain Knowledge Hub™, this fast-growing online sports retailer is taking steps towards providing effective and consistent customer service that is also compliant with organizational policies and best practices during even the busiest times of year. Final thought: With eGain’s powerful knowledge automation platform provider for customer engagement solutions, businesses can now easily provide exceptional customer experiences all year round.