Fast-Growing Online Sports Retailer Selects eGain Knowledge

Agilysys, Inc. (Nasdaq: AGYS) announces registration open for Inspire23 User Conference. The 3-day

Fast-Growing Online Sports Retailer Selects eGain Knowledge

eGain Corporation (NASDAQ: EGAN) today announced that a fast-growing online sports retailer has chosen the eGain Knowledge Hub™ to provide easy and fun experiences for shoppers and contact center agents. With an increase in seasonal agents during the holiday season, the company wanted to deploy a modern knowledge management system to address this challenge.

Noting its rich functionality and out-of-the-box integration with their Genesys contact center infrastructure, the retailer selected the eGain Knowledge Hub. Customer service agents will use eGain Knowledge to answer questions and resolve issues pertaining to merchandise, order status, returns, payment, and assurance programs.

“We look forward to helping this modern retailer’s customer service team deliver rave experiences, using our top-rated knowledge hub,” said Ashu Roy, eGain CEO. The eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools.

With this news release, eGain is confident that it can help the online sports retailer provide effective and consistent customer service that is also compliant with organizational policies and best practices.

Final Thought: By leveraging the power of AI technology through its Knowledge Hub platform, eGain is committed to providing superior customer experience solutions for enterprises around the world.